Donors, Supporters and Public are encouraged to contact the Banzaid Manager in the first instance with any complaints. If an issue is unable to be resolved by the Manager it will be referred to the General Director of NZBMS, and if still unresolved further to the NZBMS Council. Where necessary external mediation or assistance may be sought to resolve any issue.
In the case of complaints about the activities of specific projects, the Banzaid Manager will attempt to resolve issues directly with the in-country implementation partner and any affected parties. External mediation or assistance may be sought. If allegations of unethical activity are proven, Banzaid may review and/or revoke the partnership relationship.
Banzaid is a member of the Council for International Development (CID). Should a complaint remain unresolved following the above processes then it may be referred to the CID Code of Conduct Committee for mediation.